Refund & Return Policy

Refund & Return Policy

We are committed to ensuring a fair and transparent refund and replacement process. Please read the details below:

1. Subscription Refunds

• Refunds are available within 5 days of payment, provided no order credits were used.

• Refunds typically take 5–10 business days to process.

2. Order Refunds & Replacements
We offer refunds or replacements only when the issue is our fault, including:

• Delayed Orders:

  • Refunds or replacements available after 45 days for Germany and the EU.

• Damaged Products:

  • Refunds available within 30 days of delivery with photo or video evidence.

• Wrong or Missing Items:

  • Refunds provided with photo or video proof.

• Delivered but Not Received:

  • Requires a non-delivery certificate from the local postal service.

3. Returns

• Returns are generally not required for products from Chinese suppliers due to high shipping costs.

• Refunds are processed without return when:

  • Products are damaged (with proof).

  • Orders are delayed beyond the stated thresholds.

  • Wrong or missing items are delivered (with proof).

4. Important Notes

• Refunds are valid only for orders paid within the last 90 days.

• No refunds for dissatisfaction unrelated to product quality.

• Sample orders are usually eligible for replacement only, not refunds.

• For damaged or incorrect items, photo or video evidence is required.

We strive to provide a seamless and fair solution for all customers in Germany and across Europe, ensuring compliance with EU consumer rights standards.